Learn about user interviews
User interviews are a popular research technique used to gather feedback, understand behaviors and learn about usage habits by speaking with real people.
User interviews
User interviews are a research technique designed to get qualitative information directly from users.
8 tips for running user interviews over the phone
User interviews can't always be carried out in person, so here are 8 tips to help you ace interviewing users over the phone.
Capture the context: Pro tips for user interviews
When interviewing users, the responses to our questions make up only half of the story.
The latest in User interviews
The other side of the conversation: 3 reasons why UX researchers should take a turn as a participant
You've run user interviews before – now it's time to switch seats. Here are 3 reasons why you should try being a participant for yourself.
How we created a new Optimal Workshop blog
We’ve just redesigned and relaunched the Optimal Workshop blog. Here’s a little bit about how (and why) we did it.
The ultimate reading list for new user researchers
Regardless of your experience, being able to reference detailed information on UX methods, techniques and tools will make your life much easier.
8 tips for running user interviews over the phone
User interviews can't always be carried out in person, so here are 8 tips to help you ace interviewing users over the phone.
How to conduct a user interview
Sitting down in front of your customers can be daunting, but you’ll gain a level of insight and detail that really is tough to beat.
How to interview users
Interviews are an essential part of UX research, aimed at learning and deeply understanding others.
Tagging your way to success: How to make sense of your qualitative research
Whatever your note-taking method, collecting and making sense of your qualitative research can be a challenge.
Capture the context: Pro tips for user interviews
When interviewing users, the responses to our questions make up only half of the story.
How to build rapport in a user interview
How exactly do you build rapport in a user interview? Here's all you need to know.
13 time-saving tips and tools for conducting great user interviews
Here are some of our best time-saving tips and tools for conducting effective user interviews.